Skip to main content

8 Best WordPress Live Chat Plugins To Improve Customer Service | Hugecount

One of the main objectives of acquiring a website is to provide complete information about your organization to the audience. No matter how detailed content you create about your products or services, there can be some amount of doubt regarding a few things. These doubts if left uncleared, can hamper your conversion rate. Here we are presenting a list of the best WordPress live chat plugins. These tools will help integrate a handy live support feature into your website. This will enable you to have real-time conversations with your visitors and answer their questions. It is also a handy tool to answer customer service issues. The facility will help build trust among your audience and boost your conversions. Let’s take a look at the notable features of some top live chat plugins.



1. LiveChat


Arguably the most popular name in this category is that of the LiveChat plugin. It will enable you to add a chatbox to all pages of your interface. The boxes have features for users to rate the experience after the conversation has ended. You can conduct multiple conversations at the same time and review their transcripts afterward. There is also the facility for setting pre-defined responses to frequently asked questions. The plugin can be used with all popular page builders so that you can customize the chat window according to your preferences.



2. Tidio Live Chat


Did you just convert HTML to WordPress theme and are now looking for a cost-effective chat solution? Then give Tidio Live Chat plugin a try. The product that enjoys 5-star ratings in the official plugin directory and offers a free plan to subscribers. Its integrated widget has support for 183 languages along with 21 pre-translated language packs. The product will display a form to users which they can fill to contact you when you are offline. It can also be integrated with other third-party services like MailChimp and SalesForce.



3. Zendesk Chat


Zendesk Chat is a popular product with over 80,000 active installations. It offers a mobile-optimized widget so that all users can connect with you irrespective of the device they are using. Subscribers access an advanced analytics dashboard which helps in tracking traffic flow and usage patterns. The tool has an amazing uptime of 99.8% and supports all major browsers including Chrome, Firefox, Safari, Opera, and  Internet Explorer 6+. Small website owners can use its free plan which enables them to handle one chat at a time. Premium subscribers get access to additional features like chat triggers which allow you to define certain conditions whose fulfillment will automatically launch the window.



4. Live Chat by Formilla


Another freemium solution that you can use to integrate live support features on your website is the Live Chat by Formilla plugin. It comes with mobile apps for Android and Apple devices. This means that you can chat with your clients on the go through a handheld device. The product allows you to track and monitor active visitors on your interface. Its in-built language support option allows you to convert the message of the communication box into your preferred language.



5. Olark


Olark is a live chat service with a dedicated Wordpress plugin. The product offers a two-week trial plan for free after which you will have to pay the specified fees for using the solution. It lets you define some rules so that automated responses can be sent based on visitors’ behavior. You can communicate with users through a mobile app or the cloud-based dashboard. Subscribers can also search through chat history and access transcripts.



6. WP Live Chat Support


All the names mentioned in this list so far were of plugins that help connect your website with their respective live chat service. WP Live Chat Support does not make a connection between your interface and external service. This native WordPress plugin lets you have unlimited simultaneous conversations with your visitors. It allows users to change the location of the window by dragging it around the page.



7. Live Chat Unlimited


Live Chat Unlimited is a premium solution that can be sued to conduct conversations between 10 operators and 90 users at once. Moreover, a user’s query can be answered by more than one operators. It comes with SSL support so that all your communication is encrypted. This lightweight product does not affect the performance of your web page.



8. Pure Chat


Pure Chat provides you with a freemium plugin which can be used to install live support on a website. Purchasing the premium variant makes sense as it gives access to real-time analytics and visitor tracking features. It lets subscribers customize their windows with unlimited colors, custom images, and animation effects. You can also create triggers to initiate conversations when certain actions are taken by the users.



Conclusion


Whether you are a developer who specializes in converting HTML to WordPress or an online store owner, you can add live chat to your website to improve its customer experience. Visitors will get answers to their questions in real-time and this will have a favorable impact on your conversions as well.


Source: https://hugecount.com/tech/8-best-wordpress-live-chat-plugins-to-improve-customer-service/

Comments

Post a Comment

Popular posts from this blog

Disability Has Nothing to Do With the Body | Hugecount

Over the past years, researchers and academics have increased their focus on disability and its relationship to the body. This has led to an expansion in perspectives, literature, cultural studies, social policy, philosophy, history, and sociology pertaining to disability. Recent studies in the field of disability have led to an understanding of the controversies and […] Source: https://hugecount.com/creative/disability-has-nothing-to-do-with-the-body/
Post a Comment
Read more

10 Reasons You Need a Digital Marketing Strategy in 2019 | Hugecount

In order to keep up with the pace of the modern digital world, small and medium scale companies are doing everything possible to make sure that they have a strong business. To help such businesses in getting their online marketing strategies right, many digital marketing agencies   and other cities as well are offering lucrative services for a steal. The trend of digital marketing   and throughout other cities in India has paced up in the recent few years. Since more and more businesses are gaining online branding and reputation, there are always enough reliable customers for all these SEO services   in India.If you have just started out and are confused about the benefits of digital marketing strategies, then read on to find out why you would need a digital marketing strategy in 2019 for the phenomenal growth of your company. 1.Clear Strategy  Any digital marketing company will definitely provide you with the best online strategy that will help you boost your sales....
Post a Comment
Read more

Top 4 Ways Tech Can Promote Your Business | Hugecount

It is no secret that in the past few decades, technology has quite literally taken over the world. Whether it’s a small startup or a huge multinational organization, everyone has gotten on the technology bus. Almost everyone is using technology to either improve or promote their business. Technology not only makes things more efficient but it also saves time. According to a study , around one third of small business owners said that technology is their number 1 investment priority in 2015. Whether you have a small business or a large one, here are a few reasons how technology can help you promote and improve your business. Social Media Presence Let’s be real, it’s 2019 and your social media presence matters. Many businesses who think they are doing just fine without social media can probably do so much more or might not stick around for long. A social media presence is essential – no matter how big your business is. The best thing about the internet is how it rea...
Post a Comment
Read more